Privacy Policy for Swifteyes

Effective Date: 30-06-2026

Swifteyes is a business-to-business media monitoring, social listening, analytics, and reporting platform. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we share it, and the choices available to users.

1. Information We Collect

We collect information that users, customer administrators, or authorized representatives provide directly to us, information generated when users access the Swifteyes platform, and publicly available media and online content processed for monitoring and analytics purposes.

1.1 Account and Profile Information

• Full name
• Email address
• Phone number
• Company or organization name
• Job title
• Profile information
• Role, permissions, and organization-level access settings
• Any other information the user or organization chooses to provide

1.2 Usage, Device, and Log Information

• Device type and device identifiers
• Browser type and version
• IP address
• Operating system
• Access times and dates
• Pages viewed and features used
• Log data, diagnostics, error reports, and performance information

1.3 Monitoring and Analytics Data

As part of providing media monitoring and analytics services, Swifteyes may process publicly available content from social media platforms, websites, blogs, news sources, podcasts, videos, radio, and other publicly accessible digital channels. This may include public posts, public articles, public comments, public author names, publication names, public profile names, URLs, timestamps, media content, engagement signals where available, and related public metadata.

This data is collected and processed solely for monitoring, analytics, reporting, alerting, insight generation, trend detection, sentiment analysis, and brand intelligence purposes.

1.4 User-Provided Prompts, Queries, and Report Inputs

Users may enter prompts, search queries, filters, brand names, competitor names, campaign names, keywords, notes, or report instructions into the Swifteyes platform. These inputs may be used to generate dashboards, reports, summaries, alerts, and AI-assisted insights.

2. How We Collect Information

• Directly from users when they log in, update their profile, use platform features, contact support, or submit information.
• From customer administrators who create or manage user accounts on behalf of their organization.
• Automatically through the app, website, servers, logs, and analytics tools when users access or use Swifteyes.
• From publicly available online sources and third-party content sources used for media monitoring and analytics.
• From authorized integrations or service providers that support the Swifteyes platform.

3. How We Use Information

• Provide, operate, and maintain the Swifteyes platform.
• Authenticate users and manage access to organization accounts.
• Deliver media monitoring, social listening, brand tracking, and analytics services.
• Generate reports, dashboards, summaries, insights, alerts, and recommendations.
• Analyze public media content, mentions, sentiment, reach, engagement, trends, topics, and campaign performance.
• Improve, personalize, secure, and optimize the platform.
• Communicate with users regarding their account, inquiries, support requests, updates, security alerts, and administrative messages.
• Monitor and analyze platform performance, trends, usage, and reliability.
• Detect, prevent, and address fraud, security incidents, misuse, or unauthorized access.
• Comply with legal obligations, regulatory requirements, and contractual commitments.

4. AI-Assisted Features and Third-Party AI Services

Swifteyes may use artificial intelligence and machine learning technologies to support features such as summarization, sentiment analysis, topic clustering, trend detection, report generation, recommendations, and other analytics features.

4.1 What Data May Be Sent to AI Services

When a user chooses to use AI-assisted features, Swifteyes may send only the data necessary to process the requested feature. This may include:

• User-entered prompts, questions, or report instructions.
• Brand names, competitor names, campaign names, keywords, filters, or topics selected by the user.
• Relevant publicly available article text, public posts, public comments, snippets, headlines, URLs, timestamps, source names, and related public metadata required to generate the requested insight.
• Relevant dashboard or report context needed to produce summaries, recommendations, or analysis.

4.2 Personal Data and AI Services

Swifteyes does not intentionally send sensitive personal information to third-party AI services. Where AI-assisted processing is used, we aim to minimize the data sent and limit it to what is necessary to provide the requested functionality. Users should not enter sensitive personal information into AI prompts, notes, or report instructions unless their organization has authorized such use.

4.3 Who Data May Be Sent To

Swifteyes may use trusted third-party AI service providers to process AI-assisted features. These providers may include cloud-based AI model providers and infrastructure providers contracted by Swifteyes, such as OpenAI, Microsoft Azure OpenAI Service, Google Gemini, Microsoft Azure, and OpenRouter, depending on the configuration used by Swifteyes.

We require third-party service providers that process information on our behalf to implement appropriate technical, organizational, and security safeguards and to provide the same or an equivalent level of protection for the information they process for Swifteyes.

4.4 User Permission Before Sharing Data with AI Services

Before personal data is sent to a third-party AI service, Swifteyes will provide an in-app notice explaining what data may be sent and who it may be sent to, and will request the user’s permission where required. If the user does not provide permission, the related AI-assisted feature may be unavailable or limited, but the user may continue to use non-AI features where available. Users may withdraw AI data-sharing consent at any time in the app settings or by contacting Swifteyes. If consent is withdrawn, AI-assisted features will be disabled, but non-AI features will remain available.

4.5 No Sale of User Data

Swifteyes does not sell user personal data. Data processed by AI service providers is used to provide and improve Swifteyes functionality and is not sold by Swifteyes.

5. Disclosure of Information

We may disclose information in the following circumstances:

5.1 With User Consent

We may share information when the user or the customer organization explicitly authorizes us to do so.

5.2 Service Providers

We may share information with trusted third-party vendors, contractors, cloud providers, analytics providers, AI service providers, hosting providers, infrastructure providers, support providers, and other service providers who perform services on our behalf and require access to the information to perform those services.

These service providers are required to protect the information they process for Swifteyes using appropriate safeguards and to process it only for authorized purposes.

5.3 Customer Organizations

Because Swifteyes is a B2B platform, user account information, usage information, reports, dashboards, and activity related to an organization account may be visible to authorized administrators or representatives of that organization.

5.4 Legal Requirements

We may disclose information when required by applicable law, regulation, legal process, court order, governmental request, or to protect our legal rights.

5.5 Protection of Rights and Security

We may disclose information when reasonably necessary to protect the rights, property, security, and safety of Swifteyes, our users, clients, partners, or others.

5.6 Business Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of company assets, or similar business transaction.

6. Data Retention

We retain personal information and platform data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Retention periods may vary depending on the customer agreement, data type, legal requirements, and operational needs.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encryption, monitoring, logging, secure infrastructure, and internal security procedures. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Swifteyes is intended for business and professional use and is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Services and Sources

Swifteyes may integrate with, collect information from, or process information through third-party services, social media platforms, websites, news sources, public online sources, cloud providers, analytics providers, AI service providers, and other service providers. The collection and use of information from public third-party sources may also be subject to applicable laws and the privacy policies of those respective services.

10. User Choices and Rights

Depending on applicable law and the customer organization’s agreement with Swifteyes, users may have rights to access, correct, update, delete, restrict, or object to the processing of their personal information. Users may also contact their organization administrator for account-level requests.

Users may contact Swifteyes using the contact details below to submit privacy-related questions or requests. We may need to verify the request before responding.

11. International Processing

Information may be processed and stored in countries other than the user’s country of residence, depending on our infrastructure, service providers, and customer configuration. Where required, we use appropriate safeguards for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will become effective upon posting the revised Privacy Policy on our website, platform, or application. We encourage users to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@swifteyes.app